Friction Point Diagnostic – $2,000
Short field observations or interview analysis to surface unexpected gaps between user expectation and system delivery.
Deliverable: Behavior map + 1-page brief
Cultural Insight & Trends
Language Shift Scan – $1,500
A short analysis of emerging patterns in tone, sentiment, or concept drift across community feedback, public-facing content, or social fieldnotes.
Deliverable: Insight memo with 3–5 strategic cues
Message Alignment Audit – $1,000
Review of your site copy, mission language, or comms materials to surface where tone, structure, or emphasis is out of sync with user perception.
Deliverable: Annotated language guide + rewrite suggestions
Partnerships & Collaboration
Cross-Team Insight Synthesis – $1,500
Synthesis of team notes, feedback, or workshop insights to clarify shared takeaways and support aligned decision-making.
Deliverable: Insight memo + 1-page collaboration map
Peer Scan – $1,500
Quick qualitative scan of peer-facing communication and design strategies—focused on lived experience, not just positioning.
Deliverable: Competitor matrix + strategic difference summary
UX & Narrative Review – $1,000
We walk your site like a user and assess clarity, tone, and emotional flow using a narrative UX lens.
Deliverable: 1-page flow map + annotated recommendations
Create a cross-city comparison of TOD policies and their outcomes to support regional planners in reframing density incentives and political messaging.